Development Hand-Hygiene Behaviour Strategy & Compliance Monitoring Protocol, July-August 2020

PT Hero Supermarket Tbk or Hero ( is a pioneer company in the modern retail industry in Indonesia established in 1971. As it matures, HERO Group has built extensive business networks and launched innovations to fulfil the dynamic consumption patterns of its customers across Indonesia. The Company currently operates four business units, namely Hero Supermarket, Giant, Guardian, and IKEA.

Responding to the Covid-19 pandemic and the New Normal, Hero conducts various measures to mitigate and prevent the spread of Covid-19 in their premises, including establishing the internal procedures, puts additional resources, follows the government regulations, etc. Hero strives to make the shopping activities in all Hero Group stores are safe, hygienic and guaranteed manner for the employees and the visitors.  

To assess the implementation of internal procedures and examines the existing strategy to prevent the spread of Covid-19,  HERO commissioned TSB to conduct field assessment in three Hero premises, analysis the findings and provides recommendation for any necessary improvement plan. TSB has completed the assessment report, data analysis, and provide a list of recommendation for the improvement plan.